Spring Global Mail is a world leader in the provision of Worldwide Mail Services international mail services to businesses.

We are a A unique joint venture joint venture company of the world’s most dynamic and respected postal organizations: PostNL of the Netherlands and Royal Mail of the United Kingdom.

We employ 600 people in 15 countries and our headquarters are located in Diemen, the Netherlands

Sedgwick Richardson is one of Asia’s top branding and design consultancies and has been creating successful brands for over 20 years.

From offices in Hong Kong, Singapore and London, we service clients from all over the world. Our clients range from established multinationals to dynamic newcomers.

Reflex-O prides itself as one of the most established fitness equipment distributors in Asia with more than 25 years history. Distributing world class brands such as Startrac, Paramount, Tunturi, Landice, Marpo, Tanita, MFT, Treadwell, FirstDegree, Bcube, Chartex, Fitnex, Helo, Woodway, Hur, Absolo, Abcoaster, Jacobs Ladder, Bermshey and Cateye for commercial and home-use application

Nadathur Fareast manage an investment portfolio of over US $600 million, across asset classes and investment life cycles – from angel and venture funds to private equity, public equity and debt. The group has also seeded a venture fund, a domain-specific investment platform, and a family office for wealth management. Nadathur Fareast have invested in over 25 venture and private equity opportunities, have funded an investment bank, and have made long-term investments in philanthropic and social ventures. The group’s activities span diverse sectors, including information technology, hospitality, aerospace, biotechnology, health care, education, real estate, arts, and conservation.

EUTEX  – Headquarters in Houston TX, was established to provide a total solution to entire American, European & International electrical demands. Possessing a vast knowledge & experience in the global offshore, marine & petrochemical industries we are in a viable position to meet the constant changing technology & legislative demands of today’s electrical & engineering world.

iProperty.com Singapore is Singapore’s leading real estate website. Each and every month, they help tens of thousands of Singaporeans, expatriates and foreigners find their dream homes or investment properties. They provide the largest database of the most up-to-date listings to help users to make informed decisions. They are also the official partner of the Singapore Institute of Estate agents (IEA), and MSN’s exclusive property partner, powering their real estate channel.

Since the foundation of JEAN MÜLLER in the year 1897, the company headquarters and the main production plant “Jean Müller GmbH Elektrotechnische Fabrik” are located in Eltville on the Rhine. An enterprise grown up for more than hundred years is united closely with tradition and advancement

Cuckoo is an integrated marketing communications agency founded on an open partnership model. They uncover the insights, come up with concepts, craft the ideas and – when necessary -
assemble a dream team with specialist skills to deliver the best product and track the results. It’s an agile, responsive, cost-effective model born in our rapidly changing media environment.

“Computer Guys is a complete solution to all our IT knots.

Engaging them is a right choice as our productivity level has definitely increased. Good work!”

Ms Sarah Chia Starise Enterprise

Starise Enterprise found Computer Guys to be their reliable IT partner, empowering them to operate more effectively and efficiently.

At A Glance

What they wanted to do:

• Effective Data Backup System
• Secure and Reliable Server
• Software and Hardware support
• File sharing and collaboration
• Reliable and spam-free Email
• Fast and effective response

What we deployed:

• Google Apps Standard Edition
• CrashPlan Professional Onsite

Services

• Phone and Email Helpdesk
• Remote Management
• Unscheduled On-Site Service
• Proactive On-Site Support
• Complete System Documentation
• Email Management Services

Business

Starise Enterprise (Starise) is an upcoming trading company which specialize in sourcing for goods which their clients required. Starise sourced its goods from China and its clientele are mainly companies in Singapore and Malaysia. With its vast network in China and logistic expertise in importing of goods, Starise is experiencing rapid growth as a result of its commitment to delivering exceptional quality of service
and client satisfaction. Starise had help companies bridged the gap with importing goods from China and bring about high quality, affordable goods to consumers.
 

Challenge

Before engaging Computer Guys, Starise employ an IT personnel on an Ah-Hoc basis. However, due to the other obligations he have, he cannot give Starise his upmost commitment in supporting Starise in its IT needs. The aftermath is a compromise in the quality of the IT support system; often causing much delays and hinders business operations.

The Internet connection of Starise is constantly unstable with frequent disruptions. Downtime of at least 1 hour a day is the norms and employees have to keep rebooting the Internet Gateway in order to get a connection. Thus, this causes a lost in productivity as Starise’ operation depends largely on online communication. Without the Internet, nothing gets done and the unstable Internet connection causes
much frustration among employees.

Starise’ Email system is unreliable with frequent downtime. The most critical issue is the lack of storage space for important emails. The 10 employees Starise employed have to share 2GB worth of space and this works out to be about 200MB per user. There is simply not enough space to store the emails they want. Although Starise have a Windows Server for file sharing, the complexity deters them from utilizing it.
As for data backup, even though the files on all workstations are connected to the server, 60% of the data have failed to sync with the server. This means that almost half of Starise’ data are not being backup properly. The Ah-Hoc IT personnel did not have the time to implement the backup system properly as the implementation of the Windows Server require intensive proactive support to make it work.

Starise’ hardware infrastructure also need a revamp. The rack CRT display for the server had been damaged and had not been replaced. The server rack was in a mess with wires running all over the place. Furthermore, there is only one single power socket to power all the electrical devices and this itself is a hazard. Clearly, maintenance has not been done to ensure things are in order.
 

Solution

After engaging Computer Guys to resolve the pertinent IT issues, Computer Guys resolve the problem with the Internet connection by upgrading more powerful gateway to cope with the heavy load of users. After the increase in bandwidth,

Starise had not have any disruption with its Internet connection and can focus on its core competence with assurance.

Computer Guys migrated the Email system to Google Apps System. The benefits are immediate with large mailbox for all users. The employees no longer have to share storage space between them and they can keep all the important emails they have without worrying about inadequate storage space. The reliability of Google Apps System also means that Starise can work without worrying over lost of emails
or long downtime.

Computer Guys also did a normalization and system hardening process to enhance system security for all workstations and servers. The normalization process not only enhanced system security and also helps to optimize the IT system to be used in a standard business environment. Stability is restored on the IT system and there is an overall reduction in the downtime of the entire IT system.

The next approach is to revamp the hardware infrastructure. Computer Guys clean up and rewired the server rack so that it will look appealing to the eye. Computer Guys also rerouted the power support of the Server rack such that it will not create a fire hazard with too many electrical devices sharing a single power socket. The end result is a functional and much safer environment for Starise to work in.

Computer Guys also implement a new file server for Starise using a Linux-based server. The simplicity and functionality of the new server means that file sharing and collaboration between employees is straightforward and easy. Employees can now share information easily and collaborate on projects with ease. Computer Guys also deploy an archival backup system for the new server using CrashPlan Professional. This results in automatic, continuous, real-time backup for all of Starise’ data. v
 

Benefits

After the engagement of Computer Guys and the various solutions Computer Guys have offered, Starise Enterprise have put their previous IT problems behind them and are able to focus on its core business competence. Employees have gain back their productivity and time is spent on meeting the needs of clients instead of fretting over the IT support system. The effective solutions Computer Guys have put in place
have enable Starise Enterprise to work hard and work smart too.

“Computer Guys have brought to us effective solutions to all the problems we used to have. They respond promptly to our calls and display a very positive work attitude in genuinely helping us resolve our problems. We are very satisfied with their services!”

Ms Nadia Boentoro CJ Security Consultancy Group

CJ Security Consultancy Group resolve all its IT troubles with the help of Computer Guys, regaining back their productivity and morale.
 

At A Glance

What they wanted to do:

• Effective Data Backup for Server
• Reliable Internet Connection
• Secure and Reliable Server
• Software and Hardware Support
• Reliable and spam-free Email
• Fast and effective response

What we deployed:

• Google Apps Standard Edition
• CrashPlan Professional Onsite

Services

• Backup system with file versioning
• Phone and Email Helpdesk
• Real time Data Security
• System Normalization on Server

Business

CJ Security Consulting Group (CJSC) is a leading security consulting and training organization that provides security consulting and education services to its clients. With a widely distributed client base ranging from IT companies to F&B establishments, CJSC places security management at the highest level of priority to bring the best in consulting solutions to them. Being the only ones in Asia to be Certified Security Educators and Trainers (CST) by the Academy of Security Educators and Trainers (USA), CJSC is committed to providing leading edge services so as to ensure top-notch security and protection against crime and other threats.
 

Challenge

Prior to engaging Computer Guys, CJSC engage an IT firm on an Ah-Hoc basis as and when they have any issues. The slow response to their calls and the ineffective solutions that the Ah-Hoc firm offers prove to be a bane to CJSC. CJSC utilize Microsoft Exchange Server 2003 as recommended by the Ah-Hoc firm for their email and sharing of files. However, this causes more problems rather than offering them better solutions.

As the server is based on Microsoft basic services, there are numerous important features that are lacking and this results in the creation of more problems. Firstly, the email service provided by the MS server did not included any spam filtering. Thus, this causes employees to receive thousands of spam every day, resulting in lost of productivity, as employees have to spend most of their time clearing their mailbox. The email server not only send out spam to internal email but also external emails; being detrimental to CJSC’ reputation as spam is sent from them to clients.

The Microsoft Exchange server also automatically shut down every week without any notice, causing much delay over decision-making and lost of productivity, as employees are unable to work. The server is also infected with malware and viruses that damaged the core of the operating system, often resulting in the entire operating system not able to powered up. In spite of anti-virus software in place, viruses have rendered it ineffective and the software is just a white elephant. With frequent hanging of the MS server, Internet connection is often disrupted and accessibility to email come to a standstill. The incompetent MS server causes much frustration and loss of productivity to CJSC’ employees.

Not only did the previous Ah-Hoc IT firm did anything to resolve the issues with the Microsoft Exchange Server, the data backup system they implemented failed to work and resulted in CJSC losing an important file and was unable to retrieve it. There is also no backup system for the data within the server and one wrong move could wipe out their entire data.
 

Solution

After engaging Computer Guys, the first thing Computer Guys did is to migrate the email service from the MS server to Google Apps Services. The benefits are immediate with spam free email and large mailbox where employees can keep all the important emails without fretting over exceeding storage spaces. They no longer have to waste their time clearing mailbox full of spam and can effectively focused on their work aspects.

Computer Guys also did a normalization and system hardening process on the server so as to increase system security such that the server will not be susceptible to viruses or malware attacks. After the process has been completed, CJSC had not experience any downtime or disruption to the Internet connection thereafter. The normalization process not only enhanced system security and also helps to optimize
the IT system to be used in a standard business environment. This gives CJSC the assurance such that they can concentrate on the business operations.

With regards to the data backup system, Computer Guys deployed CrashPlan Professional to backup every single piece of data in the MS server. CrashPlan Professional provides automatic, continuous, real-time backup of data and Computer Guys’ Linux-based server ensures the highest security standards and uptime when backing up the data. Thus, CrashPlan Professional provides an effective solution to CJSC data backup needs.
 

Benefits

With Computer Guys’ initiatives and effective solutions, CJSC have regained back their productivity and are able to focus on their core competences instead of worrying over the IT support system. No longer do they have to call for help weekly and incur unnecessary monetary cost. Computer Guys aim to shift CJSC away from the complexity and unfeasibility of Exchange Server that had causes them so much problems. CJSC have got the assurance that their IT support system will be supporting them in their endeavors.