Virtual Remote Helpdesk
Our Virtual Remote Helpdesk services allow us to deploy our engineers virtually, on demand to support you and solve your technical issues. With VRHD , we can efficiently allocate our helpdesk resources and personnel to provide you IT support, regardless of geographical location. It allows our engineers to access your system through specific support sessions where they can diagnose your issue with minimal end-user involvement.
This reduces problem relay errors if the person troubleshooting on the end-user side is unsure of the situation and does not articulate the situation accurately.
With this technology, time is saved, costs are lowered, and our engineers are able to handle more support incidents within the same amount of time.
The diagram explains how the entire process works. After a help ticket has been submitted to our helpdesks, the relevant certified support engineer will connect, via the internet, to your computer. Since he will be using the latest in Advanced Encryption Standards, the connection is secure and cannot be hacked. Once the service is completed, our engineer will disconnect, and the session will terminate securely.
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