Standard

This package is designed for growing companies that require considerable IT managed support enabling them to concentrate on running their business with minimal disruption to their IT services.

The Standard Coverage Plan Includes

Unlimited helpdesk support, including our powerful virtual remote helpdesk.

Maximum network reliability.

Increased levels of network performance.

Proctive monitoring of networks and identification of potential issues.

This range of services is designed for companies who have little IT support onsite and require most of their IT infrastructure to be outsourced.

Your Service Level Agreement (SLA) will define the service uptime guaranteed as well as the response and action time for incidents, support tickets and change control.

Benefits:

• Peace of mind
• Unlimited helpdesk support
• Increased level of network reliability and performance
• Increased level of support
• Cost effective. Downtime reduction through proactive monitoring and pre-emptive identification of issues.

Service Level

With this service you get a free site survey and health check survey. This is to gather information regarding your IT infrastructure setup, so that when an incident does occur we can fix it efficiently.